Return and Refund Policy:
At GroundPearl, we strive to ensure complete customer satisfaction. If, for any reason, you are not satisfied with your purchase, we offer a hassle-free return and refund policy. Please read the following policy carefully to understand our terms and conditions.
Return Policy:
We accept returns and exchanges of products within 2 days of delivery. The product should be unused, in its original packaging, and in the same condition as received. If the product is damaged by the customer, we will not accept the return. Please email us at contact@groundpearl.com to initiate a return or exchange request. We will provide you with the necessary details for the return process.
Refund Policy:
After we receive the returned product, our team will verify the quantity and quality of the product. Once the verification process is complete, we will initiate the refund within 7 days. The refund will be made in the same mode of payment used for the purchase.
Please note that the refund will be processed only if the returned product meets our return policy criteria. We reserve the right to refuse a refund if the product is not in its original condition or if it is damaged.
Please note that the shipping cost is non-refundable.
Cancellation Policy:
If you wish to cancel your order, please email us at contact@groundpearl.com within 24 hours of placing the order. We will cancel the order and initiate the refund in the same mode of payment used for the purchase.
In case of any issues or queries related to returns, refunds, or cancellations, please contact us at contact@groundpearl.com. Our customer support team will be happy to assist you.